A. We generally ship original Furrfighters products within 7-14 days of ordering. Since many of our affiliate items are warehoused in multiple locations, it can take up to 12-20 days for the item to arrive. Generally, items will take no longer than 14 days to arrive upon shipping confirmation.
Q. Is my information safe?
A. Shopify is one of the largest eCommerce service providers today and they handle our payment processing through their Shopify Payments service. We never see any sensitive payment information, as that is all handled by Shopify. The only information we can see is shipping and billing details. If you have any doubts lingering, please feel free to email us at firstname.lastname@example.org
Q. Do you take PayPal?
A. Yes, Furrfighters accepts PayPal as well as other major credit cards through Shopify Payments powered by Stripe. We have been doing business with Stripe for years and trust them to handle credit card processing for us.
Q. Can I cancel my order?
A. All sales on affiliate products are final. Orders are automatically sent to our fulfillment team so therefore, unfortunately, cannot be cancelled. Original Furrfighter Brand products are eligible for return, exchange or refund under certain circumstances. See Shipping/Returns Policy for details.
Q. Can I return my order?
A. Please see our Shipping/Returns policy for details on returns.
Q. Why are multiple products not packed together?A. Original Furrfighter Products can and will be shipped together when needed. Most of our affiliate items come from different warehouses around the world, so we cannot package items together without driving costs up unfortunately. Some items do definitely come together however and it should show when you receive your tracking numbers.
Q. Do you sell my details to any other companies?
A. No, we value your trust. Your personal details will never be sold to third parties.
Q. I made a large order but not all the items have arrived yet?
A. We source our affiliate products from several different suppliers with warehouses all over the world, so shipping times may vary causing large orders to sometimes arrive in a scattered manner. We apologize for this inconvenience if it occurs. Rest assured, all your items will arrive!
Q. How long have you been in business?
A. Furrfighters has been in business selling our original products since 2015. Our Shopify store with our affiliate suppliers is a brand new venture for Furrfighters.
Q. Where are you located?
A. We are based in Rhode Island, and our affiliate suppliers have warehouses all over the world.
If you have any further questions please email us at Furrfighters@cox.net.